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Revolut

Duties + Achievements

Head-hunted to work at Revolut on the Business Onboarding team during a major growth period.

  • Took ownership of Backoffice system used daily by hundreds of Agents to conduct KYB/KYC for >10k businesses monthly.
  • Rapidly mastered complex business domain, delivering high impact changes and fixes with minimal defects.
  • Led multiple team initiatives: agent aggregated chat, region-sensitive messaging, contextual history.
  • Led multiple inter-team initiatives: termination cross-check, shared devices listing,
  • Delivered significant features: decoupling checks from Backend, contextual history, ticket routing changes, hierarchical shareholder editor, document folders and many region-specific features.
  • Worked full-stack, delivering new features and bug fixes across backend (Java) and frontend (React)
  • Worked across both Backoffice and Business Web front-ends.
  • Continually improved the business and code by refactoring and adding tests, writing and organising documentation and mentoring engineers.
  • Used React Query (now TanStack) to manage complex shared structures such as weighted shareholder trees and agent workflow graphs.

Tech

  • react
    • react-query
    • styled-system
    • redux
  • typescript
    • ramda
    • zod
    • msw
  • java
    • jooq
    • spark
    • jetty
    • newrelic
    • jupiter
    • mockito
    • spock
    • groovy
    • intellij-idea
    • junit
  • sql
    • postgres
  • cloud
    • gcp
  • monitoring
    • sentry
  • architecture
    • domain-driven-design
    • behavior-driven-design
    • event-driven
    • micro-services
    • micro-frontend
    • monolith

Feedback

“Really liked Jon's feedback history story - not a massive new feature, but a simple design and delivers big value for our agents and for our customers. Should give good boost to KPI.“
Head of Product, Business
“Provides methodical, well-tested and well-communicated solutions. Communicates effectively with team members and stakeholders.“
Functional Manager
“FYI - till now we had only positive feedbacks from analysts regarding history of notes! Never happened before 💪 great job!“
KYB Analyst
“Great teammate, always there to help. Asks the right questions, dives deep to understand business needs.”
Product Owner
“Jonathan is a master of the Backoffice!“
Senior Product Owner, Business

Projects

  • Agent aggregated chat
  • Region-sensitive messaging
  • Contextual history
  • Show 10 More
© 2024-2026 Jonathan Conway